Are you organising an upcoming event? Em + Kat Creations is here to help with your signage needs! Below you will find all of the information you need, and you'll be able to enquire about availability of the items you're after for the date of your event. We require at least 3 weeks notice for all event signage bookings, but may be able to accommodate smaller requests such as a wishing well with less notice.
- Photos and examples of our signage can be found at the relevant product pages on our website here. A proof of your design/s will be sent to you for confirmation before any items are created, and we are happy to provide two revisions before charging for any further revisions. After confirming your design/s, no last minute changes will be accommodated, especially once the item has gone to print or the decals have been cut.
- Our pick up/drop off locations are:
- Marsden Park
- Kellyville
- South Wentworthville
- Dural
- Address will be provided closer to the day of pick up. Please respect that these are home addresses that will not be provided any earlier, and we will confirm a day/time with you for pick up.
- Completion of this form does not secure any items for your event, and your preferred items may not be available for the date of your event. We will get back to you within 2 business days with confirmation of the availability of those items, and offer alternate options if available. If we are at capacity for that date, we will inform you of this.
- If the items are available, we will send you an invoice and a 50% deposit will be required for orders $200+ with the balance to be paid before pickup. Full payment is required for any events within 3 weeks of enquiry date, or orders under $200. This deposit/payment must be made as soon as possible to avoid missing out, and the items will not be secured for that date until payment has been made.
CLICK HERE TO READ THE TERMS & CONDITIONS BEFORE FILLING OUT THE FORM ↓
DEPOSIT & PAYMENT
If the items are available a 50% deposit will be required for orders $200+ with the balance to be paid before pickup. Full payment is required for any events within 3 weeks of enquiry date, or orders under $200. This deposit/payment must be made as soon as possible to avoid missing out, and the items will not be secured for that date until payment has been made.
PICK UP & DROP OFF
It is the customer's responsibility to pick up/drop off the items from our locations. They must be returned in the same condition as they are given to you in. Em + Kat can refuse to hand over items if transportation is unsuitable for that item, for example if the easel is being squished into a small car. Our backdrop and plinth are large items that require suitable transportation, and we recommend bringing someone with you to pick them up so they can help you put it in and take it out of the car.
BONDS, FEES & CANCELLATIONS
Any bonds to be paid will be notified before pick up, and there are damage fees up to $200 (depending on the item) applicable for any damages, scratches or dents found when the item is dropped back off to us. If the item requires full replacement, you will be liable to pay the replacement fee for us to repurchase that item. Should your event be postponed, we will work with you to transfer the booking and any deposit paid to the new date, depending on availability of those items. Bookings that are cancelled within one week of the event date that are not being transferred to a new date will forfeit all payments already made. Bookings that are cancelled more than one week before the event will forfeit 50% of payments already made.
DISCOUNTS & PROMOTIONS
Custom event signage is not included in any storewide sales that are running at any time, and discount codes cannot be applied to these items. For customers requiring a number of items for their event, we do often provide a loyalty discount which will be offered where possible and shown in your invoice.
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